Candor
How to have courageous coaching conversations when it really matters.
How to have courageous coaching conversations when it really matters.
"Stand before the people you fear and speak your mind - even if your voice shakes."
– Maggie Kuhn
"Hope is wishing something would happen. Faith is believing something will happen. Courage is making something happen."
- Unknown
Introduction……………………………………………………………… ix
Chapter 1: Galaxy and Lee………………………………………………. 1
Chapter 2: Adrian Sees the Problem…………………………………… 9
Chapter 3: The Obstacles……………………………………………….. 17
Chapter 4: Denial………………………………………………………… 25
Chapter 5: Lee’s Response……………………………………………… 33
Chapter 6: Minimizing and Winning In Depth…………………………. 41
Chapter 7: The Model…………………………………………………… 55
Chapter 8: Preparing for the Team Meeting………………………….. 71
Chapter 9: The Next Conversation…………………………………….. 83
Chapter 10: One More Courageous Conversation…………………….. 89
Appendix………………………………………………………………… 103
"Courage is being afraid and going ahead and trying anyway. One can still be afraid and still be courageous."
– Wyatt Webb.
STEVEN J. STOWELL, PH.D.
President and Founder at CMOE
Dr. Steven J. Stowell is the Co-Founder of the Center for Management and Organization Effectiveness, Inc. The Center was created in 1978 for the purpose of helping individuals and teams maximize their effectiveness and competitiveness. Steve's special interests lie in helping develop leaders, building teamwork, resolving conflicts, creating effective relationships, and transforming traditional organizations into high performance systems.
TONY I. HERRERA, ED.D.
Partner Development at Schreiber Foods
Dr. Herrera, a resourceful and people-oriented professional, has had more than 20 years of global leadership and organizational development experience in a wide variety of industries before he became the Chief Talent Officer for Schreiber Foods. Prior to his position with Schreiber Foods, he served as Regional Learning Officer for Pfizer, Inc. based in New York City, NY. At Pfizer, Tony was responsible for Asia and Latin America. In this role, he designed and led a global learning strategy for over 15,000 developing leaders. Before joining Pfizer, Tony worked at Boeing, 3Com, and Merck.
"The single biggest problem in communication is the illusion that it has taken place."
– George Bernard Shaw
